I did some research in early 2007 for an article that I ultimately never got around to publishing. It was a follow-up article to the story told by VerizonMath.com, where a customer recorded 6 different Verizon managers quoting a rate 100 times less than they actually charged, and then not being able to see the mistake when it was pointed out to them. The results of that researchâ€”an informal survey in which I called Verizonâ€™s sales line 56 timesâ€”are as relevant now as ever. With the recent battles between Google and Verizon Wireless over so-called, â€œopen networksâ€, now seems like an excellent time to wonder exactly how bad a phone company can get if theyâ€™re allowed to trap their customers. This article seems like pretty good evidence that Verizon Wireless should not be the entity deciding future wireless laws.
Here is a video made by â€œEyeless Writerâ€ that compiles those 56 calls to Verizon Wireless and asks them to answer two questions about their rates. The operators misquote Verizonâ€™s rate 93% of the time.