What really goes on in the back rooms of car dealerships across America? What does the car salesman do when he leaves you sitting in a sales office and goes to talk with his boss? What are the tricks salespeople use to increase their profit and how can consumers protect themselves from overpaying? These are the types of questions that undercover journalist Chandler Phillips answers in his informative account of day-to-day experience on the car lots.

Reading this article will broaden your understanding of the dealership sales process and cast a new light on the role of the car salesman. Most importantly it will help you get a better deal — and avoid hidden charges — the next time you go to buy or lease a new or used car.

Favorite quote:
I was an undercover car salesman for Edmunds.com, sent to a dealership, which sent me to a seminar, which sent me to another dealership as an undercover shopping evaluator. I guess that made me a triple agent. Very good lines.