The Natural Gas Bill Situation

Recently I switched to a fixed rate on the natural gas portion of my utilities. I am really happy that I made the switch because it’s already saved me a lot of money. However, I also switched gas companies – something I didn’t really realize I was doing. Not that it’s a big deal, but it has resulted in some confusion. Allow me to elaborate:

The old supplier is Direct Energy Utilities, and the new supplier is Direct Energy Essential Services. Since I didn’t realize there was a change I continued to pay my bills online like I always do, to Direct Energy (Utilities). Well you can imagine my surprise when I started getting overdue notices. But I brushed them off thinking, well I must have just forgotten to pay somehow I’ll do it now. So I sent the wrong company more money. Pretty soon the colour of paper for my overdue notices changed – a sign that something was drastically wrong.

When I called to find out what was going on, the person I talked to was very understanding and said that it happens quite frequently. It did somewhat bother me though to hear that if it’s not paid within only a couple weeks they’re going to cut the cord. Understandable from a business point of view, but kind of rude given the particular situation from a customer service point of view.

I still need to go to the bank and see what I need to do to get back the $400+ from the my old gas service providers. I hope the process is quick and easy to that I can use that money to pay the correct people. Who would have thought something as simple as changing to a fixed gas rate could result in almost having the heat cut off.

3 replies on “The Natural Gas Bill Situation”

Sounds similar to a situation I had with Bell Mobility. They changed some of their servers and as a result created new accounts for everyone. No one told me, so without any apparent reason not to, I kept paying my monthly amount to my old account. Then I started receiving overdue notices. That's when I found out about the two accounts with the same company deal.

Very bad customer service. And I can't even switch to a new provider because I lose my phone and my number if I do so.

this comment isn't really for this story.. But I accidentaly found you page with the reversed songs aka. satan messages on the net when looking for something with "stairway to heaven" and just wanted to say, how cool is that:) especially another one bites the dust, and hit me baby one more time:)

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