We’ve been planning our Christmas vacation to California since last June but with the new omicron variant throwing a wrench in the gears we finally pulled the plug on the trip last Tuesday. Now I’m just hoping we can still get our kids together with their cousins and grandparents over the Christmas break. Such is life in a pandemic.
Back in June WestJet’s website said we could book with confidence knowing we could cancel our flights and get our money back with no fees or hassle but when I called them on Tuesday, the customer service rep told me that I will get the money back as a credit and that the credit will last for two years before it expires.
I was livid. After a moment of almost losing my cool I realized I needed to keep it together and asked her if there was anything she could do to help me get a refund. As it turns out there is a website that I could go to and fill out a form to apply for a refund. I’m still mad that they were pretending like they weren’t giving out refunds but at least things worked out for us.1
- At least it appears it might work out but I can’t actually apply for our money back until after our original departure date on Saturday; give me a break! Anything to make getting our money back just a little bit harder. It’s so shady of them. ↩︎